Enabling you to focus on your core business
The Service Delivery Office (SDO) focuses on delivering quality and valued corporate services to government in the areas of human resources, financial operations and the support of the Enterprise Resource Planning (ERP) system to enable client agencies to focus on their core business. These corporate services are known as value streams under shared services delivery :
Hire to Retire
Procure to Pay
Revenue to Bank
Budget to Report
HUB – the SDO’s Enterprise Resource Planning (ERP) solution is designed to support our clients and integrate functional business processes such as HR, financials, procurement and business intelligence reporting. Being on the HUB platform has positioned the SDO for sustainable growth and consolidation. It allows for systematic controls and achieves transparency in our processes, in line with government objectives and policies.
The SDO uses the SAP HANA environment to provide clients with a responsive user interface through the use of Fiori apps and customisable interface to optimise client experience.