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COVID-19 Update

Due to the COVID-19 pandemic, our phone line support services may be disrupted.

Due to this we have a focus on digital service support channels. Clients can access the SDO Assist channel via the HUB to log and monitor progress of tickets, and access our knowledge base.

If you are unable to do this, please email sdoengagement [at] finance.gov.au for assistance in logging a ticket and accessing help. Alternatively, if you feel your request is urgent, please liaise with your CFO or HR Manager in your agency who can contact the SDO on your behalf.

The Service Delivery Office (SDO) focuses on delivering quality and valued corporate services to government in the areas of Human Resources, Financial Operations and the support of the Enterprise Resource Planning (ERP) system to enable agencies to focus on their core business.

We understand and respond to the needs of by our client’s agencies to provide sound governance and operating models for shared services.  This is underpinned by our commitment to optimise and standardise processes through modern technology to drive efficiencies in service delivery.