About us

The SDO is one of the providers of shared services for Australian Government departments and agencies. The SDO provides corporate transactional and technical services to clients.

These services include pay and conditions, payroll administration, accounts payable, accounts receivable, international travel, credit cards and HUB solutions known as value streams under shared services delivery external link.

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SDO Executive 


Photo of Cassie Alexander

Cassie Alexander
A/g First Assistant Secretary
Service Delivery Office

Photo of Michelle Black

Michelle Black
Assistant Secretary
Client, Strategy & Enablement

Photo of Helen Martin

Helen Martin
A/g Assistant Secretary
Operations & Service Management




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The SDO is an organisational unit within the Department of Finance. The SDO’s internal governance arrangements are designed to enable effective strategic planning, decision making, risk and control management and optimise operational performance.

The SDO leverages Department of Finance existing and established overarching governance arrangements, including its structures, systems and processes. 

The SDO governance structure includes the following bodies:

  • SDO Advisory Committee provides strategic and administrative advice to improve the quality and cost effectiveness of shared services delivered by the SDO. Its purpose is to provide strategic advice to the Department of Finance Executive Board for medium to long-term planning and investment in the SDO, and to monitor SDO’s overall performance, risk and client’s experience.
  • SDO Client Committee provides advice to the SDO Advisory Committee and SDO Management Committee, including advice on investing to improve systems, services and quality, SDO service and performance standards and client impacts from SDO operations. The SDO Client Committee is a critical part of the Operational Governance which aims to understand and optimise the end-to-end process performance. The focus is on the short to medium term (approximately 1-2 year timeframe).
  • SDO Management Committee operates within the SDO at the operational governance level. As part of its prescribed responsibilities it is required to identify risks facing the SDO and it clients and consider how to manage these risks, and monitor the internal controls environment.
  • SDO Bi-laterals operate with clients at the tactical governance level.