How do I contact the SDO?
Clients can access our preferred SDO Assist support channel via the HUB to log and monitor progress of tickets, as well as locate answers quickly through a self-service knowledge base.
What can I do if I am unable to access SDO Assist?
Clients who are unable to access SDO Assist can refer to the HUB troubleshooting guide. Should this not resolve the issue, clients can select the HUB support option on the form below for assistance in logging a ticket and accessing help. Alternatively, if you feel your request is urgent, liaise with your CFO or HR Manager in your agency who can contact the SDO on your behalf. If a resolution through SDO Assist has not been achieved, you can select the SDO engagement option on the form below for escalation of enquiries/service requests.
When will I receive a response?
We endeavour to respond to initial client requests logged through SDO Assist within three business days, however, we acknowledge at times service requests may need to be escalated to ensure appropriate resolution of the item raised.